My requested withdrawal didn’t come. What to do?
After your earnings balance hit the required minimum of 10mBTC, your withdrawal payments button is activated and you can request a withdrawal.
We always process withdrawal payments within 24-48 hours of you requesting a withdrawal.
If you requested to withdraw your earnings from Computta to a Bitcoin address, but it didn’t reach destination, please check where the problem might be first.
- Go to your web account’s Profile/Payment Settings page and check that your Bitcoin address is correct.
- Go to Payments section and see if your withdrawal request status is Pending or Completed.
If you see that the transaction is Pending, it means that we received your withdrawal request but still waiting for your confirmation.
The first thing we do is send an email to your registered user email address asking you to confirm the withdrawal request, withdrawal amount and your bitcoin address.
– Have you received this email and replied to confirm the above?
You MUST reply and confirm your details for us to proceed.
If you have never received the email, please check in your Spam/Bulk folder as sometimes our messages end up there.
If you still can’t find the message somehow, please go to our Helpdesk and open a ticket with your bitcoin address and requested withdrawal amount. We will verify and send your payment ASAP.
If the transaction in your Payments section shows as Confirmed, it has been added to the blockchain and the money has left Computta accounts correctly. So it will be credited to your Bitcoin address within hours if not already.